Frequently Asked Questions
Everything you need to know about our gravity infusers and luxury home accessories.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location.
Does Stündenglass offer a warranty on its products?
Yes, we offer a 10-year warranty on all Stündenglass gravity infusers when registered online. This covers any manufacturing defects or functional issues.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please note that used units cannot be returned due to hygiene and safety regulations.
How do I clean and maintain my gravity infuser?
Maintenance is simple. The glass globes are dishwasher safe, and the rest of the unit can be cleaned using isopropyl alcohol and warm soapy water to ensure optimal performance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Sezzle for interest-free installments.
Are replacement parts available for purchase?
Yes, we carry a full range of replacement parts, including glass globes, seals, and hoses, to ensure your device remains in perfect working condition for years to come.